EDITORIAL DISCLAIMER: This article is based entirely on publicly available user reviews from Trustpilot, Reddit, and consumer forums. All complaints cited are from verified public sources. Delima News reached out to Shiprocket’s public relations team via email for comment prior to publication. This article does not constitute legal advice.
Introduction
Shiprocket was once celebrated as a unicorn disrupting India’s logistics sector — a single platform aggregating multiple courier partners to help small businesses ship across the country with ease. Founded in 2017 and backed by significant venture capital, the company rapidly became India’s largest logistics aggregator, promising competitive rates, real-time tracking, and simplified operations for D2C sellers.
But in 2025 and 2026, a different picture is emerging from online forums, consumer review platforms, and seller communities. On Trustpilot, Shiprocket holds a 1.5 out of 5 rating based on nearly 2,000 reviews. On Reddit, threads titled ‘Shiprocket is pulling off India’s biggest e-commerce scam’ and ‘My experience with Shiprocket’ have attracted hundreds of comments from sellers sharing strikingly similar experiences — weight discrepancy charges, fake delivery attempts, withheld refunds, and unresponsive customer support.
Delima News has reviewed publicly available complaints across Trustpilot, Reddit, and consumer forums to document the patterns being reported. This article presents what users are saying, in their own words, based entirely on public sources.
1. Weight Discrepancy Charges — The Most Reported Issue
By far the most frequently reported complaint against Shiprocket involves weight discrepancy charges — situations where sellers are billed for a weight significantly higher than what they actually shipped.
According to a detailed analysis of user complaints, Shiprocket’s courier partners record a different weight than what the seller declared at the time of booking. The platform then charges the seller based on the courier’s figure — which users report is consistently higher. One seller described the situation clearly in a Trustpilot review:
“I’m currently facing a serious weight discrepancy issue caused by a faulty machine used by their courier partner. The machine fails to capture heights below 5 cm, so instead of fixing it, they add support boxes and increase the height, overcharging us for their mistake. Despite raising multiple complaints, providing solid evidence, and even tweeting publicly, Shiprocket only replies with the same scripted responses.”
— Verified seller review, Trustpilot 2025
The financial impact documented in public complaints is significant. Consumer research platform CheckThat.ai, which analysed Shiprocket reviews, found that for small businesses shipping 500 items monthly, total costs frequently reached between ₹48,300 and ₹53,300 against quoted rates of ₹25,000 — a cost overrun of 93 to 113 percent.
Users also report that weight discrepancy notifications frequently arrive 15 to 25 days after delivery — well outside Shiprocket’s own 7-day dispute window — making it functionally impossible to contest the charges. Even when sellers do file disputes within the window, documented success rates sit at 20 to 30 percent, with any refunds often issued as non-withdrawable wallet credits rather than cash.
2. Fake Delivery Attempts and RTO Fraud
The second major pattern reported across Reddit and Trustpilot involves what sellers describe as ‘fake delivery attempts’ — situations where couriers mark a delivery as attempted or failed without actually visiting the customer.
“We shipped an order on 15 Feb. After pickup there is no tracking on the site. We raised many complaints but no solution was given by Shiprocket. After that DTDC marked the shipment as RTO Delivered. The parcel was never received by the customer and RTO Delivered was marked without any actual return.”
— Verified seller review, Trustpilot, February 2026
When a shipment is marked as Return-to-Origin (RTO), the seller loses both the original shipping cost and the sale itself. For small D2C sellers operating on thin margins, a pattern of fake RTOs can be financially devastating. A September 2025 consumer investigation by EQMint found the word ‘Scamrocket’ appearing with increasing frequency in seller communities, with multiple sellers describing what they called ‘a built-in system designed to maximise charges at the seller’s expense’.
3. Hidden Fees and Cost Escalation
Beyond weight discrepancies, multiple documented complaints describe additional charges that were not included in the initial quoted shipping rate. Based on publicly reported user experiences, the categories of additional charges reported include:
- Volumetric weight charges of ₹50 to ₹200 or more per shipment
- RTO charges equal to 100% or more of the original shipping cost
- Non-Delivery Report (NDR) fees for multiple delivery attempts
- Zone-based surcharges resulting in final costs 30–50% above initial quotes
- COD remittance withholdings where disputed amounts are deducted before resolution
- GST charges of 18% on all fees, often not included in quoted prices
- Service downgrades where sellers are charged for air transport but receive surface delivery
“We face several delays, products going missing, products being replaced during RTO, weight discrepancy charges, and customer support that is hard to connect to. Long wait times, poor resolution time, and extra charges we were not told about.”
— Verified seller review, Trustpilot, February 2026
4. Customer Support Failures
Across the complaints reviewed by Delima News, a consistent secondary theme emerges: sellers who raise complaints describe receiving scripted responses, callback promises that are never fulfilled, and a dispute resolution process that rarely results in actual refunds.
“Any small business trying to grow D2C — it’s best you avoid Shiprocket. They have the most pathetic customer service. I have multiple orders that don’t get delivered to my customers. The tracking update does not reflect reality.”
— Verified seller review, Trustpilot, November 2025
It should be noted that Shiprocket does respond to many Trustpilot reviews, typically asking users to raise formal disputes through official channels. However, users report that these official dispute channels frequently result in the same outcomes — no resolution, wallet credits instead of cash refunds, or closure of the dispute without adequate investigation.
Shiprocket’s Position
Delima News contacted Shiprocket’s public relations team via email prior to publication of this article requesting comment on the complaints documented above. We will update this article with any response received. Shiprocket’s public Trustpilot responses indicate the company encourages sellers to raise disputes through their official panel within the 72-hour timeline for delivery disputes.
What Sellers Can Do — Your Rights and Options
If you are a seller experiencing issues with Shiprocket, the following options are available to you under Indian consumer protection law:
- File a complaint at the National Consumer Helpline — call 1800-11-4000 or visit consumerhelpline.gov.in
- File a consumer complaint online at the Consumer Protection Portal — edaakhil.nic.in
- Raise a dispute directly in the Shiprocket panel within 72 hours of delivery for delivery-related issues
- Document all weight discrepancies with photographs before shipment — this is your primary evidence
- For persistent issues, file a complaint with the Ministry of Corporate Affairs against the registered company
- Join seller communities on Reddit (r/StartUpIndia, r/indianstartups) to document and share experiences
Alternatives Sellers Are Exploring
Sellers who have reported issues with Shiprocket have been exploring alternative logistics platforms. Based on community discussions across Reddit and seller forums, the following platforms are frequently mentioned:
| Platform | Key Advantage | Best For |
|---|---|---|
| Delhivery | Direct courier — no aggregator markup | Mid to large volume sellers |
| Eshipz | Multi-courier comparison with transparent pricing | Small D2C businesses |
| Pickrr | Real-time rate comparison, NDR management | Fashion and lifestyle sellers |
| Shyplite | Automated weight verification system | Sellers concerned about disputes |
| Clickpost | Advanced tracking and returns management | Brands focused on customer experience |
| Rapidshyp | Lower base rates for high-volume shippers | Growing D2C brands |
Conclusion
Shiprocket remains India’s largest logistics aggregator and continues to serve hundreds of thousands of sellers across the country. For many users — particularly newer sellers or those with lower volumes — the platform functions adequately and provides genuine convenience.
However, the volume and consistency of complaints documented across Trustpilot, Reddit, and consumer forums suggest that systematic issues around weight discrepancies, delivery fraud, hidden fees, and dispute resolution are affecting a significant portion of the seller base — particularly small and medium businesses that have less capacity to absorb unexpected charges.
Sellers considering Shiprocket for their logistics operations would be well served to document all shipment weights photographically before dispatch, review the full fee structure including all surcharges before committing, and maintain awareness of the dispute window timelines.
Delima News will continue to monitor public complaints and will update this article if Shiprocket provides an official response or if the situation materially changes.
Sources & References
- Shiprocket reviews — Trustpilot.com (1,999 reviews as of April 2026)
- r/StartUpIndia — ‘Shiprocket and Kartrocket are pulling off India’s biggest e-commerce scam’ (Reddit, 2025)
- r/indianstartups — ‘My experience with Shiprocket’ (Reddit, 2024)
- r/delhi — ‘I think I’m being scammed by Shiprocket’ (Reddit, 2026)
- EQMint — ‘Shiprocket or Scamrocket? Shocking Allegations of Fraudulent Practices’ (September 2025)
- CheckThat.ai — ‘Shiprocket Reviews 2026: Real User Ratings and Honest Assessment’ (April 2026)
- Yaguara — ‘Shiprocket Review 2026: Is It The Best Shipping Solution?’ (January 2026)